Managed IT Services

Business Network Design typically serves its client’s IT needs using one of our managed service plans, though break-fix work and consulting can be scheduled as needed.

Our managed service plans range from providing basic remote support, to providing full service, white-glove support that includes governmental and regulatory compliance.

We heavily discount and are extremely flexible with our services provided to non-profit organizations.

Managed Service Plans

Network Support

End User Support

BRONZE

Remote

Basic Services and Remote Support

Basic IT services are provided remotely. In person services are provided a la carte.

- Business Continuity Services
  - Server Monitoring and Patch Management
  - Anti-Malware and Backup Software for each Sever and Endpoint
  - Access to Cloud Backup Storage
- Remote Support
  - Helpdesk Support for End Users
  - Troubleshooting for Servers and Endpoints
  - Monthly Reports and Recommendations

SILVER

Basic

Standard

Network and End User Support

IT services are provided remotely and in person as needed.

- All Bronze Level Items
- Standard Support
  - Active Directory, Printer, Scanner, and File Sharing Administration
  - Office 365/Azure Administration
  - Wi-Fi Maintenance and Troubleshooting
  - Basic Network and Firewall Maintenance and Troubleshooting
  - End User Onboarding/Offboarding
  - Endpoint Setup and Hardware Maintenance
- Proactive Site Visits
  - General Consulting
  - Network Hardware Checks / Site Surveys
  - Monthly Report Review

GOLD

Standard

Advanced

Advanced Network and End User Support

IT Services for specialized software, hardware, networks, and working from home.

- All Lower Tier Items
- Advanced Support
  - Multi-Building Networks/VLANS
  - Basic VPN and Work From Home Troubleshooting
  - Vendor Engagement for Hardware and Software Issues
  - Virtual Machines/ Hypervisors
  - VoIP Systems
  - Wireless Network Backups/Multiple ISPs

SAPPHIRE

Advanced Security

Premium

Secure Network and End User Support

IT Services with additional security measures included in the cloud, onsite, and on each endpoint.

- All Lower Tier Items
- Advanced Security
  - Patch Management on Each Endpoint
  - Password Management For All End Users
  - Cloud Security Assessments and Remediation
  - Advanced Email Filtering and Threat Reporting
  - Multi-factor VPN Setup and Troubleshooting
  - Network Camera and Video Recorder Administration
  - Door Locks/Access Control Administration

EMERALD

Enterprise Security

Full Support

Enterprise Network and End User Support

Virtual CISOs/CIOs help plan and manage long-term technical, budgeting, regulatory, compliance, and security needs.

- All Lower Tier Items
- vCISO/vCIO Services
  - Consultation for Regulatory and Governmental, Compliance,
  - Documentation and Maintenance of an Internal Security Program
  - Security Awareness Training for End Users and Executives
  - Phishing Simulation and Corrective Training
- Physical Help Desk
  - Part-Time Onsite Staffing
  - Asset Management and Tracking

Business Continuity Services

Business Continuity Services help organizations prepare for, manage, and recover from disruptions. They involve creating and implementing plans to ensure essential operations continue during emergencies, training staff, conducting regular tests and drills, and providing immediate response and recovery support.

The goal is to maintain critical functions and minimize downtime during crises, ensuring a swift return to normal operations.

Various elements of Business Continuity Services are included in all of our MSP service plans listed above.

Local & Cloud Backups

Local and offsite backups help keep your data secure in the event of corruption, theft, fire, flood, and/or other natural disasters.

Disaster Recovery & Incident Response

We help your organization investigate questionable events and respond to outages and breaches.

Network & Cloud Security + Cybersecurity Awareness Training

Proactive measures to secure, maintain and monitor your local, cloud, & end-user resources. Cyber Security Awareness training tailored for C-level individuals and end users.

vCISO & vCIO Services

A Virtual Chief Information Security Officer (vCISO) provides strategic cybersecurity guidance, manages security policies, and oversees risk and compliance, while a Virtual Chief Information Officer (vCIO) aligns IT strategies with business goals and manages technology investments.

Both roles offer expert, flexible support without the need for full-time, in-house executives. We provide vCISO/vCIO services to clients utilizing our Emerald Service Plan listed above.

vCISO Services

Security Policy & Strategy Development, Documentation, and Implementation.
Network and Cloud Security Assessments.
End User and C-Level Cyber Security Awareness Training.
Cyber Security Drills and Simulations.
Incident Response and Management.
Internal Auditing and Compliance.
Industry and Legal Compliance.
CMMC 2.0 Level 1 Self-Assessments and Level 2 Collaboration with C3PAO’s.

vCIO Services

Technology Infrastructure Management, Budgeting, and Planning.
Asset Management, Tagging and Tracking.
New Technology Evaluation and Implementation.
End User Technology Training and Incorporation.
End User On-boarding/Off-boarding.
Network and Endpoint Optimization
Business Continuity Planning and Implementation.