Managed Services

Our fully managed services are a cost-effective, scalable approach to managing your network and the devices connected to it. We provide preventative management, as well as remote support, for all devices and infrastructure so your business operations continue without interruption.

Fully Managed IT

Co-Managed IT

Do you have an in-house IT team? Would you like to expand the team’s capabilities? We can work cohesively with your team to provide you with comprehensive protection. With our help, your business can scale up while avoiding tech related growing pains.

Infrastructure Support

End User Support

BRONZE

Basic

N/A

  • The Bronze level plan is a good fit for smaller organizations with basic tech infrastructure needs. This is not a good fit for an organization that requires end user support.

    • Quarterly site visits for network infrastructure inspections

    • Server monitoring and management

    • Wireless network maintenance and monitoring

    • Server-to-ISP connectivity

    • Acronis Cyber Protect Cloud for backups and Antimalware for each server (does not include the cost for cloud storage)

    • Infrastructure maintenance and monitoring

    • Discounted hourly rate and reduced after-hours multiplier

SILVER

Basic

Basic

  • The Silver level plan is a good fit for small organizations that have basic end user needs and basic tech infrastructure maintenance and inspection needs.

    • All Bronze level items

    • Remote support for end users

    • Cloud email management and Azure support

    • Basic software support (no vendor interaction or engagement included)

    • Acronis Cyber Protect Cloud for each end user device

    • Active directory and local file and printer/scanner share support

    • Site visits every other month

    • Further discounted hourly rate and reduced after-hours multiplier

GOLD

Standard

Standard

  • The Gold level plan is a good fit for small to medium sized organizations that frequently utilize specialized software or hardware, have more advanced infrastructure needs, and may have remote end users.

    • All lower tier items

    • Support for NASs (network attached storage)

    • Monthly site visits

    • Support for VoIP

    • VPN management

    • Advanced software support (vendor engagement/vendor support tickets)

    • Further discounted hourly rate and reduced after-hours multiplier

SAPPHIRE

Secure

Secure

  • The Sapphire level plan is a good fit for medium sized organizations that require a greater emphasis on security. This plan provides for secure infrastructure along with end user support.

    • All lower tier items

    • Vulnerability Scanning and Patch Management for all endpoints

    • Patch management for networking equipment, NASs, and NVR (network video recorder)

    • BitWarden Password management software for end users

    • CCTV/ NVR/ IP Camera Management

    • Security System Management

    • Assessments performed for CMMC 2.0, ISO 27000 series, and NIST 800-171 family of controls

    • Two site visits per month

    • Further discounted hourly rates and reduced after hours multiplier

EMERALD

Advanced Security

Full Support

  • The Emerald level tier is a good fit for medium to large organizations with operations revolving around security and regulatory compliance. This tier is also a good fit for organizations that need a virtual CISO/CTO to help plan and manage their long-term technical needs.

    • End User Security Training

    • Physical helpdesk staffing

    • Asset management

    • No after-hours upcharge

    • Collaboration with third party entities on your behalf for customer security, infrastructure, and technology related projects (Pen-testing, regulatory compliance, etc)

    • vCISO/vCTO/vCIO collaboration and planning

Business Continuity Services

Local & Cloud Backups

Local and offsite backups help keep your data secure in the cases of corruption, fire, flood, and other natural disasters.

Disaster Recovery & Incident Response

Our services help your organization investigate questionable events and respond to outages and breaches.

Network & Cloud Security

We take proactive steps to secure, administrate, and monitor your local, cloud, end-user resources.

vCISO &

vCIO

Services

vCISO

  • Security Policy and Strategy Development.

  • Security Assessments.

  • Cyber Security Training.

  • Incident Response.

  • Auditing and Compliance.

vCIO

  • Technology Infrastructure management and planning.

  • Asset Tagging and Tracking.

  • New Technology Evaluation

  • End User Technology Training and Incorporation.