Managed Services
Our fully managed services are a cost-effective, scalable approach to managing your network and the devices connected to it. We provide preventative management, as well as remote support, for all devices and infrastructure so your business operations continue without interruption.
Fully Managed IT
Co-Managed IT
Do you have an in-house IT team? Would you like to expand the team’s capabilities? We can work cohesively with your team to provide you with comprehensive protection. With our help, your business can scale up while avoiding tech related growing pains.
Infrastructure Support
End User Support
BRONZE
Basic
N/A
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The Bronze level plan is a good fit for smaller organizations with basic tech infrastructure needs. This is not a good fit for an organization that requires end user support.
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Quarterly site visits for network infrastructure inspections
Server monitoring and management
Wireless network maintenance and monitoring
Server-to-ISP connectivity
Acronis Cyber Protect Cloud for backups and Antimalware for each server (does not include the cost for cloud storage)
Infrastructure maintenance and monitoring
Discounted hourly rate and reduced after-hours multiplier
SILVER
Basic
Basic
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The Silver level plan is a good fit for small organizations that have basic end user needs and basic tech infrastructure maintenance and inspection needs.
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All Bronze level items
Remote support for end users
Cloud email management and Azure support
Basic software support (no vendor interaction or engagement included)
Acronis Cyber Protect Cloud for each end user device
Active directory and local file and printer/scanner share support
Site visits every other month
Further discounted hourly rate and reduced after-hours multiplier
GOLD
Standard
Standard
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The Gold level plan is a good fit for small to medium sized organizations that frequently utilize specialized software or hardware, have more advanced infrastructure needs, and may have remote end users.
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All lower tier items
Support for NASs (network attached storage)
Monthly site visits
Support for VoIP
VPN management
Advanced software support (vendor engagement/vendor support tickets)
Further discounted hourly rate and reduced after-hours multiplier
SAPPHIRE
Secure
Secure
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The Sapphire level plan is a good fit for medium sized organizations that require a greater emphasis on security. This plan provides for secure infrastructure along with end user support.
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All lower tier items
Vulnerability Scanning and Patch Management for all endpoints
Patch management for networking equipment, NASs, and NVR (network video recorder)
BitWarden Password management software for end users
CCTV/ NVR/ IP Camera Management
Security System Management
Assessments performed for CMMC 2.0, ISO 27000 series, and NIST 800-171 family of controls
Two site visits per month
Further discounted hourly rates and reduced after hours multiplier
EMERALD
Advanced Security
Full Support
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The Emerald level tier is a good fit for medium to large organizations with operations revolving around security and regulatory compliance. This tier is also a good fit for organizations that need a virtual CISO/CTO to help plan and manage their long-term technical needs.
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End User Security Training
Physical helpdesk staffing
Asset management
No after-hours upcharge
Collaboration with third party entities on your behalf for customer security, infrastructure, and technology related projects (Pen-testing, regulatory compliance, etc)
vCISO/vCTO/vCIO collaboration and planning
Business Continuity Services
Local & Cloud Backups
Local and offsite backups help keep your data secure in the cases of corruption, fire, flood, and other natural disasters.
Disaster Recovery & Incident Response
Our services help your organization investigate questionable events and respond to outages and breaches.
Network & Cloud Security
We take proactive steps to secure, administrate, and monitor your local, cloud, end-user resources.
vCISO &
vCIO
Services
vCISO
Security Policy and Strategy Development.
Security Assessments.
Cyber Security Training.
Incident Response.
Auditing and Compliance.
vCIO
Technology Infrastructure management and planning.
Asset Tagging and Tracking.
New Technology Evaluation
End User Technology Training and Incorporation.