Managed IT Services
Business Network Design typically serves its client’s IT needs using one of our managed service plans, though break-fix work and consulting can be scheduled as needed.
Our managed service plans range from providing basic remote support, to providing full service, white-glove support that includes governmental and regulatory compliance.
We heavily discount and are extremely flexible with our services provided to non-profit organizations.
Managed Service Plans
BRONZE
Remote Services and Support
Remote Business Continuity and IT services for small to medium sized businesses and nonprofits.
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Anti-Malware and Backup Software for each Sever and Endpoint
Backup Monitoring and Data Restoration
Access to Cloud Backup Storage
Remote Services
Helpdesk Access for End Users
Software and Hardware Troubleshooting
Remote Monitoring and Mangement for each Server and Endpoint (RMM)
Monthly Reports and Recommen-dations
SILVER
Basic Network and End User Support
Onsite + Remote Business Continuity and IT services for small to medium sized businesses and nonprofits.
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All Bronze Level Items
Basic Onsite Services
Active Directory, Printer, Scanner, and File Sharing Administration
Office 365/Azure Administration
Wi-Fi Maintenance and Troubleshooting
Basic Network and Firewall Maintenance and Troubleshooting
End User Onboarding/Offboarding
Endpoint Setup and Hardware Maintenance
GOLD
Standard Network and End User Support
IT services for organizations with specialized software, hardware, networks, and users connecting remotely.
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All Lower Tier Items
Standard Services
Multi-Building Networks
VPN and Work From Home Troubleshooting
Vendor Engagement for Hardware and Software Issues
Virtual Machines/ Hypervisors
VoIP Systems
Failover Networks/Multiple ISPs
Proactive Site Visits
General Consulting
Network Hardware Checks / Site Surveys
Monthly Report Review and Advising
SAPPHIRE
Advanced Network and End User Support
IT services with additional security measures included in the cloud, onsite, and on each endpoint.
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All Lower Tier Items
Advanced Security Services
VLAN/ Network Segregation
Patch Management on Each Server and Endpoint
Password Management For All End Users
Cloud Security Assessments and Remediation
Advanced Email Filtering and Threat Reporting
Multi-factor VPN Setup and Troubleshooting
Network Camera and Video Recorder Administration
Door Locks/Access Control Administration
EMERALD
Enterprise Network and End User Support
Virtual CISOs/CIOs help plan and manage long-term technical, security, compliance, budgeting and regulatory needs.
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All Lower Tier Items
Consultation for Regulatory and Governmental, Compliance,
Documentation and Maintenance of an Internal Security Program
Security Awareness Training for End Users and Executives
Phishing Simulation and Corrective Training
Physical Help Desk
Part-Time Onsite Staffing
Asset Management and Tracking
Business Continuity Services
Business Continuity Services help organizations prepare for, manage, and recover from disruptions. They involve creating and implementing plans to ensure essential operations continue during emergencies, training staff, conducting regular tests and drills, and providing immediate response and recovery support.
The goal is to maintain critical functions and minimize downtime during crises, ensuring a swift return to normal operations.
Various elements of Business Continuity Services are included in all of our MSP service plans listed above.
Local & Cloud Backups
Local and offsite backups help keep your data secure in the event of corruption, theft, fire, flood, and/or other natural disasters.
Disaster Recovery & Incident Response
We help your organization investigate questionable events and respond to outages and breaches.
Network & Cloud Security + Cybersecurity Awareness Training
Proactive measures to secure, maintain and monitor your local, cloud, & end-user resources. Cyber Security Awareness training tailored for C-level individuals and end users.
vCISO & vCIO Services
A Virtual Chief Information Security Officer (vCISO) provides strategic cybersecurity guidance, manages security policies, and oversees risk and compliance, while a Virtual Chief Information Officer (vCIO) aligns IT strategies with business goals and manages technology investments.
Both roles offer expert, flexible support without the need for full-time, in-house executives. We provide vCISO/vCIO services to clients utilizing our Emerald Service Plan listed above.
vCISO Services
Security Policy & Strategy Development, Documentation, and Implementation.
Network and Cloud Security Assessments.
End User and C-Level Cyber Security Awareness Training.
Cyber Security Drills and Simulations.
Incident Response and Management.
Internal Auditing and Compliance.
Industry and Legal Compliance.
CMMC 2.0 Level 1 Self-Assessments and Level 2 Collaboration with C3PAO’s.
vCIO Services
Technology Infrastructure Management, Budgeting, and Planning.
Asset Management, Tagging and Tracking.
New Technology Evaluation and Implementation.
End User Technology Training and Incorporation.
End User On-boarding/Off-boarding.
Network and Endpoint Optimization
Business Continuity Planning and Implementation.