Managed IT Services

Business Network Design typically serves its client’s IT needs using one of our managed service plans, though break-fix work and consulting can be scheduled as needed.

Our managed service plans range from providing basic remote support, to providing full service, white-glove IT support that includes governmental and regulatory compliance.

We heavily discount our services provided to non-profit organizations.

Managed Service Plans

Small to Medium Business Plans

BRONZE

Remote Services and Support

Remote Business Continuity and IT services.

- Home offices
- Small/Remote/Rural offices
- Basic Backup and Recovery needs
- Remote Help-Desk needs
- Basic Security needs
- ‍Business Continuity Services
  - Backup Software for each Sever and Endpoint
  - Remote Backup Monitoring
  - Access to Cloud Backup Storage
  - Remote Backup Data Restoration
- Basic Security
  - Patch Management for each Server
  - Anti-Malware for each Server and Endpoint
  - Remote Anti-Malware Monitoring
- Remote Support
  - Help-Desk Access for End Users
  - Software and Hardware Troubleshooting
  - Remote Monitoring and Management for each Server and Endpoint (RMM)
  - Monthly Reports and Recommendations

SILVER

Network and End User Support

Onsite + Remote Business Continuity and IT services.

- Small Offices
- Simple file sharing, printing, and internet connectivity needs
- Basic Help-Desk needs
- Onsite Data Backup and Recovery needs
- Basic Security needs
- All Bronze Level Items
- Onsite Support
  - Active Directory, Printer, Scanner, and File Sharing Administration
  - Office 365/Azure Administration
  - Wi-Fi Maintenance and Troubleshooting
  - Basic Network and Firewall Maintenance and Troubleshooting
  - End User Onboarding/Offboarding
  - Onsite Backup Data Restoration
- Proactive Site Visits
  - General IT Consulting
  - Network Hardware Checks / Site Surveys
  - Monthly Report Review and Advising

GOLD

Advanced Support

IT services for organizations with specialized equipment, networks, and needs.

- Medium Sized or Multi-Office environments
- Organizations with people working from home
- Multi-building campuses
- Organizations with specialized/complex networks, hardware, and/or software
- Organizations that frequently interact with technical vendors
- Basic Security needs
- All Lower Tier Items
- Advanced Support
  - Multi-Building Networks
  - VPN and Work from Home Troubleshooting
  - Vendor Engagement for Hardware and Software Issues
  - Specialized Networked Equipment
  - Virtual Machines/ Hypervisors
  - VoIP Systems Maintenance and Troubleshooting
  - Video Conferencing Systems
  - Failover Networks/Multiple ISPs
  - Endpoint Setup

Enterprise Plans

SAPPHIRE

Basic Enterprise Support

Advanced Support with additional security measures in the cloud, onsite, and on each endpoint.

- Organizations with physical security needs
- Organizations with cloud and data security concerns
- Organizations that require basic security consulting and solutions
- Frequent targets of spam and malicious emails
- All Lower Tier Items
- Advanced Security
  - Physical/Data Security Consulting
  - VLAN/ Network Segregation
  - Patch Management for each Endpoint
  - Password Management for All End Users
  - Cloud Security Assessments and Remediation
  - Advanced Email Filtering and Threat Reporting
  - Multi-factor VPN Setup and Troubleshooting
  - Network Camera and Video Recorder Administration
  - Door Locks/Access Control Administration

EMERALD

Enterprise Support

Virtual CISOs/CIOs plan and manage long-term technical, security, compliance, budgeting and regulatory needs.

- Organizations with IT-related Insurance and Compliance Requirements
- Organizations that need an established and documented security plan
- Supplementing small in-house IT teams with Co-Managed IT services
- Frequent targets of physical, logical, and social engineering attacks
- All Lower Tier Items
- vCISO/vCIO Services
  - Consultation for Regulatory and Governmental Compliance
  - Security Awareness Training for End Users and Executives
  - Phishing Simulation and Corrective Training
  - Vulnerability Testing and Reporting
  - Collaboration on security documentation
- Co-Managed IT
  - Part-time onsite staffing and help-desk
  - Asset Management and Tracking
  - Collaboration with internal IT teams and members

Business Continuity Services

Business Continuity Services help organizations prepare for, manage, and recover from disruptions. They involve creating and implementing plans to ensure essential operations continue during emergencies, training staff, conducting regular tests and drills, and providing immediate response and recovery support.

The goal is to maintain critical functions and minimize downtime during crises, ensuring a swift return to normal operations.

Various elements of Business Continuity Services are included in all of our MSP service plans listed above.

Local & Cloud Backups

Local and offsite backups help keep your data secure in the event of corruption, theft, fire, flood, and/or other natural disasters.

Disaster Recovery & Incident Response

We help your organization investigate questionable events and respond to outages and breaches.

Network & Cloud Security + Cybersecurity Awareness Training

Proactive measures to secure, maintain and monitor your local, cloud, & end-user resources. Cyber Security Awareness training tailored for C-level individuals and end users.

vCISO & vCIO Services

A Virtual Chief Information Security Officer (vCISO) provides strategic cybersecurity guidance, manages security policies, and oversees risk and compliance, while a Virtual Chief Information Officer (vCIO) aligns IT strategies with business goals and manages technology investments.

Both roles offer expert, flexible support without the need for full-time, in-house executives. We provide vCISO/vCIO services to clients utilizing our Emerald Service Plan listed above.

vCISO Services

Security Policy & Strategy Development, Documentation, and Implementation.
Network and Cloud Security Assessments.
End User and C-Level Cyber Security Awareness Training.
Cyber Security Drills and Simulations.
Incident Response and Management.
Internal Auditing and Compliance.
Industry and Legal Compliance.
CMMC 2.0 Level 1 Self-Assessments and Level 2 Collaboration with C3PAO’s.

vCIO Services

Technology Infrastructure Management, Budgeting, and Planning.
Asset Management, Tagging and Tracking.
New Technology Evaluation and Implementation.
End User Technology Training and Incorporation.
End User On-boarding/Off-boarding.
Network and Endpoint Optimization
Business Continuity Planning and Implementation.