Managed IT Services
Business Network Design typically serves its client’s IT needs using one of our managed service plans, though break-fix work and consulting can be scheduled as needed.
Our managed service plans range from providing basic remote support, to providing full service, white-glove support that includes governmental and regulatory compliance.
We heavily discount and are extremely flexible with our services provided to non-profit organizations.
Managed Service Plans
Standard MSP Plans
BRONZE
Remote Services and Support
Remote Business Continuity and IT services.
-
Home offices
Small/Remote/Rural offices
Basic Data Backup/Recovery and Anti-Malware needs
Basic help-desk needs
-
Anti-Malware and Backup Software for each Sever and Endpoint
Remote Backup Monitoring and Data Restoration
Access to Cloud Backup Storage
Patch Management for each Server
Remote Services
Help-desk Access for End Users
Software and Hardware Troubleshooting
Remote Monitoring and Management for each Server and Endpoint (RMM)
Monthly Reports and Recommen-dations
SILVER
Network and End User Support
Onsite + Remote Business Continuity and IT services.
-
Typical office environments
Simple file sharing, printing, and internet connectivity needs
Typical help-desk needs
Typical Data Backup and Recovery needs
-
All Bronze Level Items
Onsite Services
Active Directory, Printer, Scanner, and File Sharing Administration
Office 365/Azure Administration
Wi-Fi Maintenance and Troubleshooting
Basic Network and Firewall Maintenance and Troubleshooting
End User Onboarding/Offboarding
Backup Data Restoration
Proactive Site Visits
General Consulting
Network Hardware Checks / Site Surveys
Monthly Report Review and Advising
GOLD
Advanced Support
IT services for organizations with specialized equipment, networks, and needs.
-
Single or multi-office environments
Organizations with people working from home
Multi-building campuses
Organizations with specialized/complex networks, hardware, and/or software
Organizations that frequently interact with technical vendors
-
All Lower Tier Items
Advanced Support
Multi-Building Networks
VPN and Work from Home Troubleshooting
Vendor Engagement for Hardware and Software Issues
Specialized Networked Equipment
Virtual Machines/ Hypervisors
VoIP Systems
Video Conferencing Systems
Failover Networks/Multiple ISPs
Endpoint Setup and Hardware Maintenance
Enterprise MSP Plans
SAPPHIRE
Basic Enterprise Support
Advanced Support with additional security measures in the cloud, onsite, and on each endpoint.
-
Organizations with physical security needs
Organizations with cloud and data security concerns
Organizations that require basic security consulting and solutions
Frequent targets of spam and malicious emails
-
All Lower Tier Items
Advanced Security Services
Physical/Data Security Consulting
VLAN/ Network Segregation
Patch Management for each Endpoint
Password Management for All End Users
Cloud Security Assessments and Remediation
Advanced Email Filtering and Threat Reporting
Multi-factor VPN Setup and Troubleshooting
Network Camera and Video Recorder Administration
Door Locks/Access Control Administration
EMERALD
Enterprise Support
Virtual CISOs/CIOs plan and manage long-term technical, security, compliance, budgeting and regulatory needs.
-
Organizations with IT-related Insurance and Compliance Requirements
Organizations that need an established and documented security plan
Supplementing small in-house IT teams with Co-Managed IT services
Frequent targets of physical, logical, and social engineering attacks
-
All Lower Tier Items
Consultation for Regulatory and Governmental Compliance
Documentation and Maintenance of an Internal Security Program
Security Awareness Training for End Users and Executives
Phishing Simulation and Corrective Training
Co-Managed IT Services
Part-time onsite staffing and help-desk
Asset Management and Tracking
Collaboration with internal IT teams and members
Business Continuity Services
Business Continuity Services help organizations prepare for, manage, and recover from disruptions. They involve creating and implementing plans to ensure essential operations continue during emergencies, training staff, conducting regular tests and drills, and providing immediate response and recovery support.
The goal is to maintain critical functions and minimize downtime during crises, ensuring a swift return to normal operations.
Various elements of Business Continuity Services are included in all of our MSP service plans listed above.
Local & Cloud Backups
Local and offsite backups help keep your data secure in the event of corruption, theft, fire, flood, and/or other natural disasters.
Disaster Recovery & Incident Response
We help your organization investigate questionable events and respond to outages and breaches.
Network & Cloud Security + Cybersecurity Awareness Training
Proactive measures to secure, maintain and monitor your local, cloud, & end-user resources. Cyber Security Awareness training tailored for C-level individuals and end users.
vCISO & vCIO Services
A Virtual Chief Information Security Officer (vCISO) provides strategic cybersecurity guidance, manages security policies, and oversees risk and compliance, while a Virtual Chief Information Officer (vCIO) aligns IT strategies with business goals and manages technology investments.
Both roles offer expert, flexible support without the need for full-time, in-house executives. We provide vCISO/vCIO services to clients utilizing our Emerald Service Plan listed above.
vCISO Services
Security Policy & Strategy Development, Documentation, and Implementation.
Network and Cloud Security Assessments.
End User and C-Level Cyber Security Awareness Training.
Cyber Security Drills and Simulations.
Incident Response and Management.
Internal Auditing and Compliance.
Industry and Legal Compliance.
CMMC 2.0 Level 1 Self-Assessments and Level 2 Collaboration with C3PAO’s.
vCIO Services
Technology Infrastructure Management, Budgeting, and Planning.
Asset Management, Tagging and Tracking.
New Technology Evaluation and Implementation.
End User Technology Training and Incorporation.
End User On-boarding/Off-boarding.
Network and Endpoint Optimization
Business Continuity Planning and Implementation.